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Store Regulations

Online Store Regulations of HolyMolyWood

Chapter 1. General Provisions, Contact with the Store Owner
These regulations (hereinafter the “Regulations”) define the rules and conditions of using the HolyMolyWood online store, operating at the address www https://holymolywood.pl.
The owner of the Store is Holy-MolyWood sp. z o.o. with its registered office at: Płaska 17a, 87-100 Toruń, entered into the Register of Entrepreneurs of the National Court Register under the number KRS: 0000977027, NIP: 8-792-739-936, REGON: 522-292-990 (hereinafter the “Seller”).
The Seller’s contact details are as follows:
Contact address: Płaska 17a, 87-100 Toruń
E-mail address: holymolywoodpl@gmail.com
Phone number: +48-571-063-090 (customer telephone service hours – in the “Contact” tab).
Contact point for communication with the authorities of EU Member States, the European Commission, the Digital Services Board: holymolywoodpl@gmail.com. Communication may be conducted in Polish.

Chapter 2. Technical Requirements
To use the Store, it is necessary to have:

  • a computer or another device with an Internet browser;

  • access to the Internet;

  • an active e-mail address.

Chapter 3. Personal Data
The administrator of personal data of the Store’s customers is the Seller.
All information regarding the processing of customers’ personal data, as well as other persons using the Store’s website, can be found in the Privacy Policy.

Chapter 4. Conclusion of a Sales Agreement, Customer Account
The Store enables the purchase of goods (hereinafter “Goods”), displayed on the Store’s website, in two modes:

  • without registration;

  • by creating an account in the Store.

Chapter 5. Prices and Payment Methods
The prices of Goods are given in Polish zloty (PLN) and as gross amounts, i.e. inclusive of VAT.
The cost of delivery of Goods is provided separately in the Store’s cart, depending on the delivery method chosen by the customer.
Available payment methods are described on the Store’s website under the “Payment Methods” tab and are presented to the customer at the stage of placing an order (in the cart).

The Store offers the following payment methods:

  • instant bank transfer / BLIK / so-called “virtual wallet” payment – via the payment platforms:

    • Shoper Płatności (Autopay)

    • PayPal

    • Google Pay

    • Apple Pay

  • card payment: Visa, Visa Electron, MasterCard, MasterCard Electronic

If the customer chooses to pay via Shoper Płatności, the entity providing online payment services for instant transfers and card payments is Autopay S.A.

Chapter 6. Delivery of Goods
Delivery of Goods takes place according to the customer’s choice:

  • via courier company GLS or UPS.

The order is considered completed at the moment the shipment is handed over to the carrier for delivery to the customer. The actual delivery time is determined by the carrier.

Goods are shipped by the Seller within 21 days, unless a different date is explicitly stated in the product description at the time of order placement. Detailed delivery times are provided on the Store’s website in the “Order Fulfillment Time” tab.

The Seller generally handles orders within the territory of the Republic of Poland for the delivery costs indicated on the Store’s website in the “Delivery Times and Costs” tab. International shipping is possible, with costs either indicated on the Store’s website or individually agreed upon with the customer.

Chapter 7. Right of Withdrawal
A customer who is a consumer or an entrepreneur referred to in Article 7aa of the Consumer Rights Act (hereinafter the “Privileged Entrepreneur”) has a statutory right to withdraw from a sales agreement for Goods within 14 days from their receipt, without giving any reason, subject to the exceptions set out below.

To meet the withdrawal deadline, it is sufficient for the customer to send a declaration within the above period:

The declaration of withdrawal may be submitted using the template – Download the form template. Use of the template is not mandatory. The Seller will promptly send the customer confirmation of receipt of the withdrawal declaration by e-mail.

The customer must then, within the following 14 days, return the Goods at their own cost to the postal address: 87-100 Toruń, Płaska 17A.

The Seller will promptly, no later than 14 days from receipt of the withdrawal declaration, refund to the customer:

  • the price of the Goods;

  • the cost of the original shipment of the Goods to the customer, according to the cheapest ordinary delivery method offered in the Store.

The Seller may withhold the refund until the Goods are received back or until the customer provides proof of return, whichever occurs first.

Refunds will be made using the same payment methods used by the customer in the original transaction, unless the customer has expressly agreed to a different solution.

The customer is liable for any reduction in the value of the returned Goods if they used the Goods in a way other than what was necessary to establish their nature, characteristics, and functioning before submitting the withdrawal declaration.

Chapter 8. Exceptions to the Right of Withdrawal from a Sales Agreement
The right of withdrawal does not apply to agreements for the supply of Goods:

  • non-prefabricated, produced according to the consumer’s / Privileged Entrepreneur’s specifications or serving to meet their individual needs (personalized goods);

  • perishable or with a short shelf life;

  • delivered in sealed packaging which has been opened by the customer and which, for health or hygiene reasons, cannot be returned once opened;

  • audio or visual recordings or computer software delivered on a physical medium (e.g. CD) in sealed packaging, if the packaging was opened after delivery;

  • which, due to their nature, become inseparably connected with other goods after delivery (e.g. building materials once used);

  • newspapers, periodicals, or magazines, except subscription agreements;

  • whose price depends on fluctuations in the financial market beyond the Seller’s control, which may occur before the withdrawal deadline;

  • alcoholic beverages, the price of which was agreed upon at the conclusion of the sales agreement, but which may only be delivered after 30 days, and whose value depends on market fluctuations beyond the Seller’s control.

Chapter 9. Complaints
The Seller is obliged to deliver Goods to the customer that are in conformity with the Agreement.

With respect to consumers and Privileged Entrepreneurs, the Seller is liable for conformity of the Goods under the provisions of the Consumer Rights Act. With respect to other customers, the Seller is liable on the basis of the Civil Code.

Complaints may be submitted:

The Seller will consider the complaint in the same form in which it was submitted (in writing or via e-mail) within 14 days of receipt.

If dissatisfied with the handling of a complaint by the Seller, the consumer and the Privileged Entrepreneur may (independently of ordinary court proceedings) also make use of alternative dispute resolution (ADR) methods.

For this purpose, they may:

  • apply to the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings,

  • use the assistance of the municipal or district consumer ombudsman, or a consumer protection organization,

  • apply to the permanent consumer arbitration court for dispute resolution,

  • use the ODR (Online Dispute Resolution) platform for resolving disputes between consumers and traders related to online contracts. More information can be found at https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks.
    ⚠ Note: This platform will stop accepting new complaints from March 20, 2025, and will cease functioning on July 20, 2025.

Additional information about ADR methods can also be found on the website of the Office of Competition and Consumer Protection: https://polubowne.uokik.gov.pl/.

Chapter 10. Product Reviews
The Store allows customers to add reviews of products (hereinafter “Reviews”).

Reviews added by customers must be lawful within the meaning of the Digital Services Act (DSA) and consistent with good practices, meaning that they must not contain:

  • unlawful content;

  • content contrary to good morals, in particular: offensive, pornographic, blasphemous, inciting racial, ethnic, or religious hatred;

  • violations of the rights of others, in particular copyright, moral rights, or privacy rights;

  • commercial or advertising content relating to products other than those offered in the Store.

The Seller and/or an external customer satisfaction/review provider may moderate Reviews, meaning Reviews inconsistent with the Regulations will not be published or may be removed.

If a Review is blocked or removed, the Seller will inform the customer with justification. In such a case, the customer may appeal under the rules described in Chapter 10, point 5 of the Regulations.

Appeals against Review-related decisions (hereinafter “Appeal”) may be submitted:

The Seller will promptly confirm receipt of an Appeal electronically (if the person submitting provided an e-mail address). The Seller will consider the Appeal in the same form in which it was submitted (in writing or via e-mail) within 14 days of receipt.

Any visitor to the Store may notify the Seller (hereinafter “Notification”) if they believe that an unlawful Review (within the meaning of the DSA) or a Review inconsistent with the Regulations has been published. Notifications should be submitted electronically to: holymolywoodpl@gmail.com.

The Seller will promptly confirm receipt of the Notification electronically. The Seller will consider the Notification within 14 days, providing justification. The decision may be appealed under the rules described above.

If the person submitting the Appeal is dissatisfied with the Seller’s handling, they may use ADR methods referred to in the DSA.

The Seller is not responsible for Reviews posted by customers provided that:

  • the Seller is not aware that the Review constitutes unlawful content;

  • upon becoming aware, the Seller promptly takes action to remove or block access to unlawful content, particularly by promptly handling Notifications.

Chapter 11. Final Provisions
Polish law applies to Agreements concluded in the Store. The Agreement is concluded in the Polish language.

None of the provisions of the Regulations exclude or in any way limit consumer (or Privileged Entrepreneur) rights under applicable law.

The Seller may amend the Regulations at any time, provided that such changes apply to orders placed after publication of the new version. For (i) previously concluded digital or electronic service contracts, and (ii) customers holding an Account in the Store, the customer will be notified of the change in the Regulations and the option to reject the new content.

These Regulations are effective from September 2, 2025.

Account Regulations
in the HolyMolyWood Store

Chapter 1. General Provisions, Contact with the Seller
These account regulations (“Account Regulations”) define the rules and conditions of using the customer account (“Account”) in the HolyMolyWood online store (“Store”).
These Account Regulations constitute the regulations of an electronic service within the meaning of the Act on the Provision of Electronic Services. The Account service is an additional and auxiliary service in relation to the Seller’s main business activity, i.e. offering customers the purchase of Goods. The Account service is free of charge.
The Account Regulations supplement the Store Regulations. In matters not regulated by the Account Regulations, the provisions of the Store Regulations apply to this service.
The Seller’s contact details regarding the Account service are the same as for the Store:
Płaska 17a, 87-100 Toruń
e-mail: holymolywoodpl@gmail.com
tel.: +48 571 063 090

Chapter 2. Technical Requirements and Functionalities of the Account Service
The technical requirements for using the Account service are the same as those for using the Store, as indicated in Chapter 2, point 1 of the Store Regulations.

By using the Account, a Store customer may:

  • save and store their personal data (including delivery address) in the Account, which enables further purchases in the Store without the need to fill in the address form again,

  • view their order history,

  • view the status of their order fulfillment.

Chapter 3. Agreement for the Provision of the Account Service, Withdrawal from the Agreement, Resignation from the Account
Creating an Account by the customer is equivalent to concluding an agreement for the provision of an electronic service for an indefinite period. The customer may resign from having an Account at any time without giving a reason. To do so, they should contact the Seller electronically at holymolywoodpl@gmail.com. The customer also has the statutory right to withdraw from the agreement for the provision of the Account service within 14 days from its conclusion.

Chapter 4. Complaints
With respect to consumers and Privileged Entrepreneurs, the Seller is liable for the conformity of the Account service with the agreement under the provisions of the Consumer Rights Act. With respect to other customers, the Seller is liable under the principles of the Civil Code.

Complaints regarding the Account service may be submitted to the Seller in accordance with the procedure provided for in Chapter 9, points 3–5 of the Store Regulations.

If dissatisfied with the handling of a complaint by the Seller, the customer may also use out-of-court complaint resolution and redress procedures, in accordance with the procedure described in Chapter 9, points 6–7 of the Store Regulations.

Chapter 5. Personal Data
Full information on the processing of Store customers’ personal data, including for the purpose of operating the Account, can be found in the Privacy Policy.

Chapter 6. Changes to the Account Regulations
The Seller may amend these Account Regulations under the rules specified in Chapter 11, point 3 of the Store Regulations. If the customer does not accept the new wording of the Account Regulations, they may terminate the agreement for the provision of the Account service (by contacting the Seller electronically) with a 14-day notice period.

In both cases, in order to place an order, it is necessary to select the Goods in the Store, add them to the “Cart” using the appropriate button, and continue the order placement procedure by selecting the appropriate options (method of delivery and payment).

Information about the products in the Store, i.e. descriptions and prices, constitutes an invitation to conclude a sales agreement within the meaning of Article 71 of the Civil Code, in accordance with the terms of these Regulations.

The condition for placing an order is filling out all the required data in the order form necessary to perform the contract and, if requested by the customer, also the data needed to generate a VAT invoice.

If the customer decides to create an account in the Store (hereinafter the “Account”), the registration is one-time, and the e-mail address and password chosen by the customer form the basis for later logging in. Details of the provision of the digital service of Account management by the Seller are available below in the Account Regulations. The Store also allows logging into the Account via social media and/or a Google user account. After logging into the Account, the customer has access to their order history, and for subsequent orders does not need to fill in the order form with their personal data again.

The customer may resign from having an account at any time without incurring any costs. To do so, the resignation must be sent to: holymolywoodpl@gmail.com.

Approval of the order by the customer by clicking the “Buy and pay” button (or another with equivalent wording) means:

  • submission to the Seller of an offer to purchase Goods in accordance with the options selected in the order and these Regulations,

  • acceptance of the obligation to pay the price of the Goods and the cost of their delivery.

The sales agreement (hereinafter the “Agreement”) is concluded at the moment the Seller accepts the order for processing (acceptance of the customer’s offer), which the Seller confirms by sending an e-mail with confirmation of acceptance of the order for processing.

In the event of the inability to fulfill an order for Goods (in whole or in part), the Seller will inform the customer — in such a case, the Agreement is not concluded. At the same time, the Seller will inform the customer about possible alternative ways of fulfilling the order, e.g. partial fulfillment of the order or waiting for stock replenishment. If the order was paid for in advance by the customer and cannot be fulfilled, the Seller will promptly refund the payments made (in accordance with the scope of order cancellation).

The Seller provides the customer with confirmation of the conclusion of the Agreement on a durable medium at the latest upon delivery of the Goods.

The Store is not responsible for failure to deliver the order or for delays resulting from the customer providing incomplete/incorrect delivery address or failing to provide other data necessary for processing the order.

The Seller reserves the right to suspend the processing of an order if the customer provided false data or if such data raises justified doubts about its accuracy. In such a case, the Seller (if possible) will attempt to contact the customer in order to verify the accuracy of the provided data.